Join a session as a guest

joining a session as a guest user

To Join a Telehealth Session as a Guest user:

Navigate to the Telehealth tab on your clinician’s portal either by using the link in your appointment reminder or going to https://www.therapyportal.com/p/chh1/

Enter your clinician’s name in the drop down to select their waiting room and click Join Waiting Room to be connected to their waiting room.
- Your browser may prompt you to share access to your camera and microphone. Click Allow.
On the telehealth welcome dialog enter your name, and if the session is for another user you may enter their name under “Client’s Name.” Select the Camera and Microphone you want to use for your session. You should see a preview of your video and an audio meter that responds to your voice.
When you're ready to join your session, click the Join Session button.
Once you indicate that you're ready for your session, the clinician will get a notification and can accept you out of the waiting room when they’re ready.

In a telehealth session, your video will appear in the upper left corner of your browser, and the provider's video will appear larger in the middle of the browser. You can disable your camera, mute your microphone, share your screen (if applicable) and end the session using the buttons in your control tray.

When a session ends, you'll be taken back to your home page. If you end the session by mistake, you may rejoin the session. To rejoin a session, enter the clinician’s name in the field and select Join Waiting Room to be admitted into their waiting room again.

For more assistance, To Join a Telehealth Session as a Guest user:

Navigate to the Telehealth tab on your clinician’s portal either by using the link in your appointment reminder or the link your clinician provided to you.

Enter your clinician’s name in the drop down to select their waiting room and click Join Waiting Room to be connected to their waiting room.
- Your browser may prompt you to share access to your camera and microphone. Click Allow.
On the telehealth welcome dialog enter your name, and if the session is for another user you may enter their name under “Client’s Name.” Select the Camera and Microphone you want to use for your session. You should see a preview of your video and an audio meter that responds to your voice.
When you're ready to join your session, click the Join Session button.
Once you indicate that you're ready for your session, the clinician will get a notification and can accept you out of the waiting room when they’re ready.